MABA BABY HOME HEALTH LLC Terms & Conditions

Below are the terms and conditions on which we, MABA BABY HOME HEALTH LLC Terms & Conditions, provide  BABY CARE AND POSTNATAL services (the ‘Services’). The exact Services we will provide to you will depend on what we agree and what is the result of the Initial Assessment. If you have questions concerning them please ask before entering into a contract with us. We need to perform an initial assessment for your needs and requirements and consists of:

• Your discussion of your needs with us
• An evaluation of your needs
• A full objective examination of your problem
• Developing a programme of recommended action
• All our NURSES are registered in their country of origin and the DHA. Our aim is to provide the high quality Services 
• MABA BABY HOME HEALTH LLC  has the right to change a nurse at any time during a long- term contract, in this eventuality a substitute Nurse would be provided to the same standard, shadowing would be provided to the client beforehand to ensure continuity of care is adhered to.
• Your rights and responsibilities following our reasonable instructions In order for us to provide proper treatment, we will give reasonable instructions which you should follow. This will include, for example, removing some items of clothing for many conditions to be treated (Postnatal wound assessment) whilst being respectful and trying to maintain client dignity at all times.
• Assignments We may set your assignments to be completed between sessions. You are not obliged to complete these assignments; but if you do not complete them, your progress in achieving the desired outcomes may be slowed down.
• Stopping a Session We may stop a session at any time and not continue it if we consider that you are not following our reasonable instructions. Our nurses believe in a happy environment therefore will not use any form of force, be it verbal or physical around any individuals. If this happens, you will still be liable (at our discretion) to pay the fee for that session.
• Costs of sessions and payment Fees Our fees for each session are confirmed by us to you. You are personally liable to pay all of our fees and any surcharges incurred, such as any cancellation fees. We are happy to accept you as a client if you are arranging to pay through a third party, such as private medical insurance, however it is your responsibility to check with that third party whether you have to pay any excess and how much treatment they will pay for, as you will be liable for any payment they do not make.
• Payment We accept payment in cash, card, cheque or bank transfer. Payment will be made by you to MABA BABY HOME HEALTH LLC  in order to confirm the session. 
• Confidentiality We shall treat all personal and business information supplied by you as confidential. We shall not disclose such information to any third party without your prior permission, except where required by law or where action might be necessary to protect you or someone else.
• Data Protection We are registered under the UAE Data Protection Act and we shall treat all personal data in accordance with the requirements of that Act.
• Outcomes We shall seek to enable you to achieve your desired outcomes. No outcome can be guaranteed, however, and you have sole responsibility for acting on any recommendations or advice MABA BABY HOME HEALTH LLC  may give. We have no liability for any loss incurred by you, whether financial or otherwise, following my provision of the Services, nor for any perceived failure by you, whether justified or otherwise, to achieve your desired outcomes.
• Liability and indemnity Limitation on our liability to you Our liability to compensate you for any loss or damage (in the case of loss or damage other than death or personal injury) is limited to a reasonable amount (and not exceeding the amount you pay in total for the Services), having regard to such factors as whether the damage was due to a negligent act or omission by MABA BABY HOME HEALTH LLC . Nothing in these conditions will limit our liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or fraud and fraudulent misrepresentation.
• Limitation and exclusion of liability We shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, or for any loss of profit, or for any indirect or consequential loss arising under or in connection with the Services. Except as set out in these conditions, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the contract. This clause will survive the termination of the contract.
• Indemnity You agree that you will indemnify us against any and all loss or damage suffered, including any legal fees or costs, as a result of any breach of this agreement by you.
• Variation We may change any of these terms or conditions, including our fees.
• Early termination In exceptional circumstances, such as illness or other commitments, inappropriate behavior by you, refusal to be treated in a reasonable way, actual or potential conflict of interest, or other reasons, we may decide to terminate the Services early and or refuse or be unable to provide further sessions to you. In such circumstances, we shall give you reasonable notice of termination where practicable and will refund to you any advance payment made for sessions not yet provided.
• Severance If a court or any other competent authority finds that any provision of this contract (or any part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted and the validity and enforceability of the other provisions of the contract will not be affected.
• Events outside our control We will not be liable to you as a result of any delay or failure to perform our obligations under this contract as a result of any event beyond our control including but not limited to, strikes, lock-outs or other industrial disputes, failure of a utility service or transport network, act of God, fire, flood or storm or breakdown of machinery.
• Disputes and governing law If you are unhappy with the Services MABA BABY HOME HEALTH LLC  provides, we hope you will discuss any problems or issues with the practitioner who treated you first. If that does not resolve matters to your satisfaction, the matter will be referred to one of the practice directors who will handle the complaint. This agreement is governed and construed by UAE law and the parties submit to the jurisdiction of the courts of the UAE.

Refund/Return Policy:

• Client has to send a request letter or mail to our Office for Cancellation of the Contract with reasons. We will process the  Refund only after deducting the actual consumed hours amount as per the Contract and processing charges will be added based on the total Contract amount.
• Refund amount will be paid only by cheque in the name of the Client.
• Disputes: If there are any disputes arise either party has the right to terminate the contract immediately. However, the Client is responsible to pay the availed Service amount to MABA BABY HOME HEALTH LLC  immediately.
• All Invoices are subject to 5% VAT.

Governing Law and Jurisdiction:

• Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

Maba Baby Health LLC Payment and Contracts

MABA BABY Health Services LLC Last updated:  November, 2022

Payments and Contracts

• 100% advance payment of Total Amount of any Nursing Contract Must be paid in order to confirm booking service starts. 
• Following team support to assist in making payment with no payment action, it is MABA BABY HOME HEALTH LLC policy that overall Failure to pay total outstanding amount on a monthly basis will result in Ceasing  Nursing Support with immediate effect.
• The client is expected to provide 4 hours’ notice in case of cancellation for ADHOC Bookings and 24 hours’ notice in the case of cancellation of a long term or monthly contract.
• A Nurse will always wear his/her uniform unless otherwise approved through the nurse manager based on a family special request only.
• MABA BABY HOME HEALTH LLC  has the right to change a Nurse at any time during a long-term contract, in this eventuality a substitute Nurse would be provided to the same standard, shadowing would be provided to the client beforehand to ensure continuity of care is adhered to and full handover provided
• For our Clinical Patients, Maba Baby Health Services will assess whether Patient Condition is within or outside Scope of Home Nursing Care. In the event the patient’s Condition is evaluated as outside Scope of Home Nursing care, referral to additional healthcare services will be offered and referral policy carried out by MABA BABY HOME HEALTH LLC**
• MABA BABY HOME HEALTH LLC has the right to increase prices at any given time, 30days notice would always be provided in this instance
• MABA BABY HOME HEALTH LLC Nurse should not be treated as domestic help within the Home. MABA BABY HOME HEALTH LLC Nurse should not be exposed to any verbal, mental or physical abuse while on assigned Nursing duty. Your MABA BABY HOME HEALTH LLC Nurse will assist in delivering New Born Baby Care,Maternity Care, Childcare and Nursing.
• A Nurse will only work for a maximum of 12hours in any one shift according to UAE LAW – Anything outside if these hours will require prior approval at  discretion followed with overtime payment.
• Contracts over 12 hours or more on a daily basis will require more than one Nurse to be allocated for the service
•  MABA BABY HOME HEALTH LLC ensure all Nurses are constantly updated on all practices and services to maintain high standards of care
• The Client will provide full Medical Condition details and history on triage as Nurse allocation and pricing is based on the same

**Where contracts details are subject to change adequate notice would always be provided (30days)

Online payments:

• We accept payments online using Visa and MasterCard credit/debit card in AED.
• Maba baby website will NOT deal or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
• Payment We accept payment in cash, card, cheque or bank transfer. Payment will be made by you to us at the end of each session for that session. For discounted 1 month homecare bookings payment will be made no later than 1 week into the contract in full.MABA BABY HOME HEALTH LLC has the right to increase prices at any given time, 30 days notice would always be provided in this instance.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at mabababy@mabababycare.com or by mail using the details provided below:

Al Wasl Happiness 13a city walk, Dubai DU, United Arab Emirates

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

• Device information
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor.
  • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites services, search terms, and how you interact with the Site.
• Order information
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor squarespace.

Minors

The Site is not intended for individuals under the age of 18 years old. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use square space to power our online store. You can read more about how squarespace  uses your Personal Information here: Privacy Policy – Squarespace.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
• We use Squarespace Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Squarespace merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Squarespace  Audiences, through which other Squarespace  merchants may make offers you may be interested in.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK – https://www.facebook.com/settings/?tab=ads
• GOOGLE – https://www.google.com/settings/ads/anonymous
• BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering services and keeping you up to date on new products, services, and offers.

Retention

When you use our services, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Selling Personal Information

Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

• categories of information sold;
• IF USING SQUARESPACE  AUDIENCES: information about your use of the Site, your purchases, and the email address associated with your purchase
• instructions on how to opt-out of sale;
• whether your business sells information of minors (under 16) and whether you obtain affirmative authorization;
• if you provide a financial incentive to sell information, provide information about what that incentive is.]

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: [Add contact information or website for the data protection authority in your jurisdiction. 

Disputes and governing law If you are unhappy with the Services NPC provides, we hope you will discuss any problems or issues with the practitioner who treated you first. If that does not resolve matters to your satisfaction, the matter will be referred to one of the practice directors who will handle the complaint. This agreement is governed and construed by UAE law and the parties submit to the jurisdiction of the courts of the UAE.

Last updated: November 2022